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Terms of use

Last update: 12 May 2020

Set out below are the terms of access and use for ( (“the Website”) and its content. The Board of Trustees of the National Gallery (“National Gallery”, “we” or “us”) operates the Website. The National Gallery is based at Trafalgar Square, London WC2N 5DN.

These terms will apply each time you access any part of the Website or use any content available on the Website. By using and/or accessing the Website, you are indicating your agreement to be bound by these terms and any others which are stated to govern your use of the Website, such as the privacy policy and cookies policy. If you do not accept these terms you should not access or use the Website.

From time to time we may change these terms and conditions. If you are a frequent visitor to the Website, please review them regularly. We will always state at the top of the terms the date on which the terms were last amended or updated.

Your use of the Website

You agree to only use the Website and any content on the Website for lawful purposes and in such a way that does not prevent, restrict or otherwise prejudice the use of the Website by anyone else.

Prohibited use of the Website or any content on the Website includes:

  • distributing any type of virus, spyware, malware or other programs or files designed to cause harm, nuisance, disruption, loss and/corruption of data;
  • hacking or attempt to hack any part of the Website or any system run through the Website;
  • transmitting any material which is or may be considered to be defamatory, obscene, racist, indecent or offensive;
  • transmitting any material which harms or causes distress or may harm or cause distress;
  • transmitting unsolicited communications such as junk mail or spam;
  • creating a database that includes material downloaded or obtained from the Website without written permission from the Gallery; or
  • using the Website in any way damages or may damage the reputation of the Gallery or which brings or may bring the Gallery’s Trustees, employees or affiliates into disrepute.

Intellectual property

All copyright, trade marks, design rights, patents and other intellectual property rights contained in the Website and all content available on the Website shall remain the property of the National Gallery or its licensors. All such rights are reserved.

The National Gallery name and logo are registered trade marks and belong to the National Gallery. The Website may also feature third-party owned trade marks that the National Gallery is permitted to use. Nothing in these terms gives you any right or permission to use any of these names and/or logos.

Except as set out in these terms or as expressly permitted under copyright law, you may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit make available to the public or otherwise use any part of the Website (including any content on the Website) for anything other than your own personal, non-commercial use.

Certain images from the Website are made available for download for non-commercial purposes, subject to a creative commons licence (currently CC BY NC ND 4.0). Key facts in relation to paintings in our collection are made available for download under a creative commons licence (currently CC0).

Content may be reproduced free of charge in any format or medium for research, private study, or for internal circulation within an educational organisation (such as schools, colleges, and universities). This is subject to the content being reproduced accurately and not used in a misleading context or altered format, such as stretched, compressed, coloured, or altered in any way so as to distort its original format.

Commercial users identifying an image they wish to reproduce on a commercial basis should contact:

The National Gallery Company Picture Library
Telephone: +44 (0)20 7747 5994
Fax: +44 (0)20 7747 5999

Where any of the items on the Website are being republished or copied to others, the source of the content must be identified and the copyright status acknowledged.

For example, “Leonardo, The Virgin of the Rocks, 1491–1508 Photo © The National Gallery, London”

Linking to the Website

You are welcome to link to the Website from any personal websites, blogs, or channels which are run for your own personal use and on a not for profit basis; however you must not link to the Website in such a way which would infer any form of endorsement, association or sponsorship by us. Please do not display, surround or frame any content from our Website or allow it to be displayed, surrounded, or framed by material that is not from the National Gallery without our prior written consent.  

If you wish to link to the Website from any corporate, commercial or professional websites, please contact us for written permission prior to doing so.

Commercial filming at the National Gallery

Commercial filming and photography are not allowed in the Gallery without prior written permission. To arrange a location shoot, please contact the National Gallery Commercial Events team by emailing or telephoning 020 7747 5931.

Purchasing products and services

From time to time products and services are offered for purchase on our Website (for example ticketed events at the Gallery). Separate terms will apply to your purchase and may in certain circumstances be provided by a third party providing such products and services on our behalf. Please read any third party terms carefully before completing your purchase.


From time to time we may run competitions which may be publicised on the Website. These competitions will have specific terms and conditions and you will be provided with a link to them as part of the entry process.

Third-party websites/external links

The Website includes links to other websites and API services (including You Tube API services) that are not owned or controlled by us. We are not responsible and accept no liability for the content or services available on such third-party websites and your use of them is at your own risk and subject to the terms of use of that third party. In addition such websites may collect information from you which will be used by them in accordance with their privacy policies.

We do not endorse or sponsor or otherwise approve of any information, images or further links to other sites that appear in those websites.”

Notice and takedown

If you have found content on our Website, for which you have not given permission (where you would normally be required to give permission), or such content contravenes privacy laws, is obscene, defamatory, or in terms of copyright law is not covered by a limitation or exception, please contact us in writing stating the following:

  1. Your contact details;
  2. The full details of the content and where you found it (exact and full web address);
  3. If your concern involves copyright or other intellectual property rights, proof that you are the rights holder or their authorized representative; and
  4. The reason for your request e.g. copyright, privacy, data protection, obscenity or defamation.

We will acknowledge receipt of your complaint within 10 working days of receiving your written objection. Upon receipt of a valid complaint we will remove the content from our Website while the matter is being investigated further.

Our liability

While we make every effort to ensure the accuracy of the content on the Website, we accept no responsibility for any errors, omissions, or inaccurate content on the Website and we reserve the right to make changes to the content on the Website from time to time.

Whilst we try to make the Website available without interruption, we reserve the right to suspend or withdraw access, without notice to either the whole or part of the Website for any reason and to schedule occasional downtime for maintenance.

Every effort is made to ensure downloadable content is free from viruses, spyware or other malware; however we accept no liability for damages resulting from virus infection. We cannot guarantee that the use of the Website will be virus-free or that use of the Website will not affect other software or operating systems used to access the Website.

National Gallery content, including the information, names, images, logos relating to the National Gallery, its products and services is provided “as is”. To the extent permitted by law, we exclude all representations and warranties (express or implied) including the implied warranties of satisfactory quality, fitness for purpose, non-infringement, compatibility, security, and accuracy.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence. Subject to the foregoing, we shall not be liable for any of the following losses or damages (whether they were foreseen, foreseeable, known or otherwise) loss of data, business, opportunity, goodwill or injury to reputation, profit or revenue and any special, incidental, consequential, punitive, exemplary losses, damages, or costs arising from your use of the Website or any content on the Website, or any services provided through the Website.

Privacy and data protection and the use of cookies

Please see here for our Privacy policy and Cookies policy.

Freedom of Information

Please read our Freedom of Information policy to find out what kind of information we publish and how regularly and for details on how to submit a Freedom of Information request.


If any part of these terms is found to be illegal, invalid, or otherwise unenforceable by a court of competent jurisdiction, the term(s) in question will be severed, but the remaining terms will survive and continue in force.

The delay or failure of the National Gallery to enforce or exercise any right in these terms does not constitute a waiver of such rights.

These terms, their subject matter and formation are governed by English law and you agree with us to submit to the exclusive jurisdiction of the English courts.

If you are using the Website from outside England and Wales, other laws may apply to your use of the Website. We operate the Website from within the United Kingdom. We are not subject to local laws applicable in your country and the Website may not be compliant with those local laws. You should not access or use the Website unless you are happy with this position.

Contact us

If you have any queries about your use of the Website or any information on the Website, please contact

Tickets terms and conditions

All tickets are subject to these terms and conditions.

Donation tickets can be Gift Aided. To gift aid a donation ticket, visitors need to give declaration at the ticket desk, via post or over the phone.

From time to time, a limited allocation of reduced-price early bird tickets may be available. Early bird tickets are subject to availability and are limited in number. Once the allocation is exhausted, early bird booking will close and standard ticket prices will apply.

The National Gallery offers a discount on exhibition tickets booked in advance. Advance tickets are available in person at the Gallery until 5.15pm (8.15pm on Fridays), the day before a visit and online until 11.59pm the evening before a visit.

Tickets can be booked online or in person at the Ticket Desk (open 10am–5.15pm, and until 8.15pm on Fridays).

Group tickets need to be booked in advance of a visit. The National Gallery asks that groups choose between the 11am and 3pm time slots as these have been identified as quieter visiting periods.


Under-18s are entitled to a free ticket when accompanied by a paying adult. These tickets can be booked online or collected from the ticket desk on the day of your visit. Every paying adult can bring up to four free under-18s with them into the exhibition. Free under-18 tickets need to be booked alongside a paid ticket. On the day of your visit, you may be required to show evidence of your age in order to validate your E-Tickets and obtain entry to the exhibition or event.
All disabled persons are entitled to a free carer ticket. These can be collected from the ticket desk on the day of your visit or booked online in advance.

Jobseekers can receive a discounted ticket upon proof of eligibility ID.
Groups of over six people receive a discount, this needs to be booked via phone or in person.

Students can receive a discounted ticket upon proof of a valid NUS card.
Art Fund Members can receive a discounted ticket upon proof of a valid Art Pass Card.

Museum Association members can receive a discounted ticket on the day of their visit by showing a valid Membership card at the ticket desk. This offer is not available online.

E-Tickets need to be presented at the entrance to the exhibition or event. E-Tickets can be shown on a mobile device or on a print out.
Tickets are valid only for the date and time stated on your ticket(s). Entrance is in 15 minute windows; for instance, if you have a 10am ticket you will be allowed entrance between 10am and 10.15am.

To ensure visitors have the very best experience with us, the Gallery may stagger visitor entry within the time slot they have booked.

Before your ticket purchase is finalised, you will be asked to confirm that the personal details you have provided to us and your ticket requirements are correct. Once your order has been confirmed by you, we cannot accept responsibility for or offer any refunds arising as a result of incorrect information provided by you at the time of ordering your ticket(s).


Members do not need to book for standard exhibitions and can show their Membership cards or Temporary Membership Cards at the exhibition entrance. However, there will be particular events and exhibitions where booking may be required. We ask that Members book for Member only events and Learning events.

Member Tickets are for Members only, are strictly limited due to the capacity of the exhibition space and will be issued on a first come, first served basis. Based on your Membership type, you can reserve the following number of tickets per exhibition:

Member: 1

Member & Guest: 2

Joint Membership: 2

Joint Membership & Guests: 4

Members can book a Member Ticket by logging into their account on the National Gallery website or by visiting one of the desks in the Gallery.


Unfortunately, we cannot offer refunds on tickets unless the National Gallery is closed due to an emergency, or if an event has to be cancelled for reasons beyond the control of the National Gallery. In the event of such closure or cancellation, customers will be offered a full refund of the cost of the ticket, or an alternative date where possible. Tickets cannot be refunded in adverse weather conditions if an event still goes ahead.


Tickets are non-transferrable unless in the event of closure of the National Gallery or cancellation of the event and cannot be resold. Any tickets found to have been offered for resale will be cancelled without refund and admission will be refused to the bearer.

Same day ticket holders upgrade to Membership

Exhibition ticket holders can redeem the price of their ticket against the cost of a new Membership. This is only valid upon presentation of a ticket at the desk, on the same day as the visit to the exhibition. After the initial year, the price of the Membership will return to the standard rate at the time of renewal. To use this offer please visit the Membership/ticket desk.
Based on your chosen Membership type, you can redeem the following number of tickets per Membership:

Member: 1 ticket

Member & Guest: 1 ticket

Joint Membership: 2 tickets

Joint Membership & Guests: 2 tickets

The National Gallery reserves the right to amend the terms and conditions of this offer at any time and without notice. In any dispute the Management’s decision is final.

Merchandise terms and conditions

If you have purchased a catalogue for click and collect you can find delivery information in our terms and conditions.

You can find out more about how click and collect works in our FAQs.

If you have bought a ticket and catalogue in the same order the catalogue will be ready for collection for the date of your visit.

Audio Guides which have been purchased in advance can be collected on the visit date from the exhibition entrance.