Membership FAQs

As a Member do I need to book a carer ticket?

Members who require a free carer ticket can book one online through the specific exhibition page. Sign in to your account and select a carer ticket.

Can I change my Membership level?

Yes, you can upgrade or change your Membership level by visiting us in the Gallery at one of our desks or by emailing the Membership Team at Membership@nationalgallery.org.uk.

Can I Gift Aid my Membership?

Yes, if you would like to add a Gift Aid declaration to your Membership please email us at Membership@nationalgallery.org.uk, with your Membership number.

Do I get priority booking as a Member?

Yes, Members enjoy priority booking for both exhibitions and Learning events. Simply log in with your membership account to access.

Do I need to book a ticket for my guest? (Member and Guest Membership)

Yes. If you have a Member + Guest account and would like to bring a guest to the Gallery, please ensure you book a ticket for yourself and your guest.

Do I need to book exhibition tickets as a member?

It is not essential to book a ticket as a Member, however we recommend booking where possible. During busy exhibition periods, members without tickets may be asked to wait for a short while to make sure there is capacity in the show.

Do you offer a concession Membership?

We do not offer concessions on Memberships. We do however have two different membership types: Member, and Member & Guest. You can save £10 if you purchase an annually automatically renewing membership.

How can I activate my Gift Membership?

To activate your Gift Membership or Membership voucher, please follow these four steps: 1. Visit our Membership activation page and select your Membership type. 2. Add to your basket. 3. Create or sign in to your account. 4. When you check out, you will be able to apply your unique Gift Membership voucher code and start enjoying all the benefits.

How can I cancel my Membership?

Please email us at Membership@nationalgallery.org.uk if you wish to cancel your Membership. Please see terms of Membership.

How can I join as a Member

You can join as a Gallery Member online, on site at any of our ticket desks, or over the phone by calling 020 7747 2850.

How can I see which Membership level I have?

Your Membership level will be on your Membership card. Alternatively you can call us on 02077472850 and we can let you know.

How long does it take for my Membership card to arrive in the post?

When a Membership is purchased we send a temporary Membership card via email within 10 minutes of the purchase. This way you can start enjoying all the benefits straightaway. The permanent card will take around 10 days to reach your home address.

I am a corporate Member, how do I book for an exhibition?

As a corporate member you can show your staff pass at the entrance for all paid exhibitions to gain entry.

I have lost my membership card, how can I get a new one?

If you have lost your Membership card please email us at Membership@nationalgallery.org.uk and we can post out a replacement, or you can visit the Gallery and have a card printed at any of our ticket desks.

Is there a Members priority queue?

Yes, as a Member you are welcome to enter via the Getty entrance and skip the queue. Please show your Membership card to staff at the entrance.