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Guided tours of Longford Castle: FAQs

You will be warmly welcomed by the guides at Longford Castle. To help you enjoy your visit, here is some additional information which we hope will help you plan your trip:

1. How do I book a guided tour of Longford Castle? 

Booking is online or you can contact the National Gallery on 020 7747 2850.

Availability for each date is limited so please book as far in advance as possible and await confirmation of your booking before making any further arrangements. We must receive your booking a minimum of two weeks before your proposed visit date.

Please note that once booked, tickets cannot be refunded, transferred or exchanged (apart from in exceptional circumstances), and visitor names cannot be changed.

Tickets are £14 per person. Tours are for up to 20 people each day, and last about 2 hours.

2. Can I book in person at the National Gallery?

Yes, you can also book at one of our ticket desks in the Gallery. Your confirmation email will be sent to you once your booking has been processed.

3. How will I receive confirmation of my booking?

If you book online, over the phone or in the Gallery you will receive confirmation by email - please ensure that you provide a valid email address.

There are no physical tickets. Please read and follow the instructions included in your confirmation email and bring it with you on the day.

4. I haven’t received confirmation of my booking?

If you haven’t received a confirmation email three working days before the tour that you are booked onto, please contact the National Gallery on 020 7747 2850 or tickets@ng-london.org.uk

5. Will refunds be available in the event of problems with the trains?

We are unable to offer refunds. In exceptional circumstances, an exchange date for your visit will be considered.

6. Do I need to bring my personal ID with me on my visit? 

Yes, for security reasons each adult visitor to the Castle should bring one form of photographic ID (driving licence, passport, Freedom Pass, student card, international ID card), which corresponds to the supplied details. If participants cannot produce suitable ID, regrettably they will not be able to join the tour and we are unable to offer refunds. Although tour bookings and payments are made with the National Gallery, the information you give us will be passed to Longford Castle for administration purposes. We will not pass on your details to any other third party.

7. How do I get to Longford Castle? 

We provide a free minibus to collect and drop you off from either Salisbury Train Station or the Radnor Arms pub in Nunton. Please specify which collection point you would like to be picked up from when booking your tickets. The same collection must be selected for all visitors in your booking.

Salisbury Station
South Western Road
Salisbury
Wiltshire
SP2 7RS

The Radnor Arms 
Nunton
Salisbury
SP5 4HS

8. Can I drive straight to Longford Castle?

There is no public parking at the Castle. A minibus service is provided to collect you from either Salisbury train station or The Radnor Arms pub. There is ample parking at The Radnor Arms.

9. What should I do if my train is late and I miss the minibus from the station?

If you miss the minibus please make your way to Longford Castle by taxi, where arrangements will be made for you to join the tour.

10. How long are the tours?

Tours of the Castle and gardens last approximately 2 hours; comfortable footwear is recommended. 

11. Can luggage be brought to the house and is there somewhere it can be left?

Large bags and luggage should be left on the minibus, but small bags may be taken into the house.

12. Is the house family-friendly? Can I bring a buggy with me?

Children over the age of 12 are warmly welcome, if accompanied by an adult. The tour, regrettably, is not suitable for younger children.

13. Can I take photographs in the house and gardens?

You are very welcome to take photos in the garden, but as the castle is a private home, photography is not permitted within the house.

14. Are there any toilet or refreshment facilities at the Castle?

There are convenient toilet and refreshment facilities at both Salisbury Train Station and at the Radnor Arms pub. The pub has an adapted toilet.

15. Can I bring my own refreshments with me?

As this is a private home, food, drink, and smoking is not permitted in the house.

16. Does the Castle have disabled access and is the tour suitable for visitors with mobility impairments?

Visitors with mobility impairments may drive directly to the house, by prior arrangement. Please contact Longford Castle on 07880 006131 to discuss your requirements.

The ground floor is accessible by wheelchair. As the first floor is only accessible by stairs or a small lift (which is not suitable for a wheelchair), and the first floor has a number of changes of level to negotiate, wheelchair users will receive a longer special tour of the ground floor with a guide.

Electric scooters cannot be used inside the house. However, other small mobility aids may be used. 

Tour guides can carry induction loops for the benefit of hearing aid users and there will also be a large-print version of the guidebook available on request.

Assistance dogs are welcome. 

17. Will there be a way for me to comment about my visit to Longford?

We would love to hear your feedback. A visitors’ book is available at the Castle for you to leave comments in. 

18. Can I purchase postcards or souvenirs before or after the visit?

There are postcards available to buy at the Castle. An accompanying book, Longford Castle: The Treasures and the Collectors is available to buy at the Castle or from the National Gallery Shop. Both cash or card payments are accepted. 

19. Why is the house only open for a few days during the year?

Longford Castle is a private family home.

20. Can Special Interest Groups visit Longford Castle?

Special Interest Groups are welcome and should be booked directly with the Castle:
Email: sitours@longford.org.uk 
Phone: 07880 006131
Address: The Tour Manager, Longford Castle, Salisbury SP5 4ED