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Deaf or hard-of-hearing visitors

We offer a range of facilities to help you explore the paintings, visit exhibitions and come to events. 


We recommend booking in advance online to help us manage the number of people in the Gallery and to limit queuing:

Gallery entry

The collection of paintings is on Level 2 of the building and entrance is free for everyone. Assistance dogs are welcome.

Find out more and book.


Exhibitions are held in the galleries. We provide:

  • Exhibition videos and films have subtitles and transcripts
  • Large print transcripts.

To order a large print transcript to collect when you visit, please phone 020 7747 2885.

Find out more about our exhibitions


To enable access to events the Gallery provides:

  • Hearing loops for talks and films in the Sunley Room and exhibition cinemas
  • BSL-interpreted talks and talks in BSL
  • Live speech-to-text captioning provided by STAGETEXT

See all Access events

Information Desks

All Information Desks have hearing loops.


Occasional talks at the National Gallery are accompanied by live speech-to-text transcription supported by STAGETEXT. This service converts the spoken word into visible text, providing visitors who are deaf, deafened and hard of hearing access to live events.

Find out more about STAGETEXT [external link]

If you encounter any issues booking your ticket(s) please contact us:

If you're a Member:

For Gallery entry ticket:

Exhibition tickets:

Contact us

Members of staff are on hand to support your visit.

General access queries: Contact Information on 020 7747 2885 or email 

Access events: Education on 020 7747 2864 or email