Membership FAQs

If you have a House Membership there is no need to book your ticket for you or your guests, you are welcome to show your card at the exhibition entrance. If you have an Exhibition Membership you can book you and your guests ticket via our Exhibition page.

Members who require a free carer ticket can book one online through the specific exhibition page. Sign in to your account and select a carer ticket.

We do not offer concessions on Memberships. We do however have two different membership types: House Membership and Exhibition Membership. If you need a carer to join you when you visit, this person will always come free with you as part of your Membership.

Yes, as a Member you are always entitled to priority entrance to the Gallery. Please show your Membership card to staff at the entrance.

As a corporate member you can show your staff pass at the entrance for all paid exhibitions to gain entry.

When a Membership is purchased we send a temporary Membership card via email within 10 minutes of the purchase. This way you can start enjoying all the benefits straightaway. The permanent card will take around 10 days to reach your home address. You can also access your Digital Membership card from your account area, by logging in to your account.

Please email us at Hello@nationalgallery.org.uk if you wish to cancel your Membership. Please see terms of Membership.

To activate your Gift Membership or Membership voucher, please follow these four steps: 1. Visit our Membership activation page and select your Membership type. 2. Add to your basket. 3. Create or sign in to your account. 4. When you check out, you will be able to apply your unique Gift Membership voucher code and start enjoying all the benefits.

You can purchase a Gift Membership on our Membership pages. This creates a voucher code, which the recipient can use to activate their Membership online.

Yes, Members enjoy priority booking for both exhibitions and Learning events. Simply log in with your membership account to access.

Yes, if you would like to add a Gift Aid declaration to your Membership please email us at Hello@nationalgallery.org.uk, with your Membership number.

Yes, you are welcome to upgrade your Membership level online on our Upgrade page. If you have a House Membership you are able to add up to three Guests, if you have Exhibition Membership you can add one Guest.

If you have lost your Membership card please email us at hello@nationalgallery.org.uk and we can post out a replacement, or you can visit the Gallery and have a card printed at any of our ticket desks. You can also use a digital Membership card which can be accessed via your account area. Please sign in to your account and go to your account page to upload your digital card to your mobile wallet.

To find out which type of Membership you have and your Membership expiry date, sign in to your account.

You can join as a Gallery Member online, on site at any of our ticket desks, or over the phone by calling 0207 747 2590.

If you have House Membership you are very welcome to visit all exhibitions without a pre booking, just show a member of the team your Membership card at the entrance. If you have an Exhibition Membership you can book your unlimited free exhibition tickets in advance via our exhibitions page.

Yes, you can access the main Gallery through a door in the Supporters' House Bar. Please note this is only accessible during the Gallery's normal opening hours of 10 am to 6 pm (Friday until 9 pm). Those requiring step-free access may use this door to enter and exit Supporters' House at any time when the House is open.

Absolutely, children are welcome inside Supporters' House. As a House Member, you are welcome to accompany up to four under 18s into the House with you.

We kindly ask that you do not bring outside food and drink into the House. There are plenty of choices available to order in our Bar, Lounge and Dining Room.

Yes, you can gift a House Membership. You can find all our Membership gift options on our Gift Membership page.

You are welcome to use laptops in the Salon and Lounge areas. However we may ask you to put laptops away during busy periods.

House Members and National Gallery Patrons, Donors, and Corporate Supporters will be asked to show a valid Membership or Supporter card to access the House. Tables in the lounge and bar are available on a a first-come-first-served basis, simply bring your physical (or digital) card, and our host team will take care of the rest.

We have a dedicated space for House Members to leave their coats and bags in the House Reception. Please ask a member of the Host team if you wish to leave an item with us.

To book the Private Dining Room, please email us at PrivateDining@supportershouse.co.uk letting us know preferred date and time. The team will get back to you as quickly as possible.

You are very welcome to book a table in the House Dining Room at www.sevenrooms.com/explore/supportershouse/reservations/create/search/. If you would like to book the private dining room please email PrivateDining@supportershouse.co.uk.

Of course! We’re happy to accommodate a variety of dietary needs, including vegetarian, vegan, gluten-free, and other special requests. Just let us know when you book your table, or speak to a member of our team when you arrive.

There is no dress code for Supporters' House.

Supporters' House will be open from 8:30am to 6pm on weekdays (until 9pm on Fridays) and from 10am to 6pm on weekends. (Access to the picture galleries is from 10 am.)

The main entrance to Supporters’ House is on Trafalgar Square, to the left of the Portico. Please note, this entrance includes steps. For step-free access please use the Getty Entrance and proceed to Supporter's House via Annenberg Court.

Supporters' House is a dedicated place for House Members, Corporate Supporters, National Gallery Patrons and Donors to enjoy.