Email regarding your Direct Debit instruction

Recently we sent out an email to some Members whose Membership was due to renew, seeking re-authorisation of their Direct Debit instruction. Please be reassured that this email is genuine and replying to the email is perfectly safe, and contains no sensitive information.

In order to process your instruction in a timely manner please state your authorisation before the date specified.

If you have any queries please call the Membership Team on 0207 747 2850 between 9am and 5pm, Monday to Friday.

My Membership

Can I change my Membership type?

Yes. To benefit from free guest entry for exhibition and events or to add a Joint Member, log in to your Membership account here, using your email address and password and follow the links to Membership. Or call the Membership Team on 020 7747 2850.

How do I renew my Membership?

You can renew your Membership online, log in to your Membership account at nationalgallery.org.uk/membership using your email address and password and follow the links to Membership. Or call the Membership Team on 020 7747 2850.

If you pay by Direct Debit your Membership will be renewed automatically each year at the discounted rate (you will receive notice in advance of your renewal).

What is the difference between Joint Membership and Member & Guest?

Joint Membership is for two named persons who live at the same address. Both Members will receive a named Membership card.

Member & Guest will receive one named Membership card, and the Member can bring any guest. The Member must be present with the guest at all times.

Do you have concessionary Memberships?

We do not offer concessions on Memberships. We have four membership types: Member, Joint Member, Member & Guest, Joint Member & Guests. You can save £10 if you pay by Direct Debit.

Gift Membership

Purchase and Delivery

Gift Membership can be purchased online, on site, or by phoning the Membership Team on 020 7747 2850. 

Gift Membership will be delivered by courier to the delivery address specified. You can nominate to deliver to the purchaser or the recipient. Alternatively, you can purchase Gift Membership in store at the Gallery.

Please note: Gift Membership comes already wrapped in a box. Inside is a letter on how to activate membership, a welcome booklet, and limited edition tote bag.

I have been given a Gift Membership. What do I do?

Gift Membership needs to be activated by the recipient online by following the instructions in the gift box. The Membership card will be posted out following activation.

To activate a Gift Membership, you will need the unique activation code, printed on the sticker, on your Gift Membership box. The unique code is important so please keep it safe. We are not able to reissue a code if it is lost or misplaced.

Membership starts from the date of activation and you will be able to access all the Membership benefits. You will receive your permanent card approximately 15 days after you have activated your Membership.

A confirmation email will be sent once you have activated your Membership, this is proof of your Membership until your new Membership card arrives in the post.

Please note: Gift Membership must be activated within three months of the date of purchase.

My Gift Membership Activation code isn’t working?

The activation code is made up of both alphabetical letters and numerical numbers, so please make sure you have typed the code correctly.

Alternatively you can contact the Membership team by email at membership@ng-london.org.uk or phone 020 7747 2850.

Membership cards

How long does it take to receive my Membership card?

Please allow approximately 15 working days from the date you bought your Membership or date of activation if you have a Gift Membership.

If you have received a temporary Membership card or a Membership confirmation email, you can use this to access all Membership benefits, and book exhibition tickets in the meantime.

What should I do if I misplace my Membership card or if it gets stolen?

Contact the Membership Team and we'll send you a replacement card within 15 working days. If you want to visit the Gallery and your don't have your Membership card with you, please speak to a member of our Visitor Engagement team, at the ticketing desk, when you arrive.

Can I lend my Membership card to a friend?

Membership cards are for the named individual(s) only and are non-transferrable. Membership cards should not be passed on to third parties for use.

Exhibitions

Are all exhibitions free?

Yes. As a Member you can enjoy free entry to our exhibitions, and book your free tickets ahead of general release with advanced booking for Members only.

Do I need to book for exhibitions? 

The Gallery operates a timed ticketing system for all visitors to exhibitions, so Members are advised to book and print out a ticket before entering the exhibition.

You can pre-book tickets in advance* without charge by logging in to your Membership account at nationalgallery.org.uk/membership using your email address and password and follow the links to tickets. Please don't forget to print out the ticket.

Alternatively you can ask for a printed ticket at the Gallery. Please speak to a member of our Visitor Engagement team, at the ticketing desk, when you arrive.

During our more popular exhibitions and at peak times, there are a limited number of tickets reserved as a priority for Members at the ticketing desk each day for each time slot. These are allocated on a first-come first-served basis.

Please note: During peak times and busy exhibitions, there will be high demand for Members' tickets and we will not be able to guarantee entry to all.

*If the exhibition is extremely popular Member tickets can be subject to availability

How do I pre-book exhibition tickets online?

You can pre-book tickets in advance without charge by logging in to your Membership account at nationalgallery.org.uk/membership using your email address and password and follow the links to tickets.

Select the date and time you wish to visit the exhibition and select Members' ticket type for £0.00 Add the tickets to the basket and follow the prompts to book your tickets.

You can choose to have the tickets emailed to you, please note you need to print the attachment at home or you can collect the tickets from the ticketing desk on the day of your visit to the Gallery.

How many times can I visit National Gallery exhibitions?

You may visit National Gallery exhibitions as many times as you like, provided there are tickets available.

Can I bring a guest with me to exhibitions?

If you have Member & Guest or Joint Member & Guest Membership, each cardholder may bring a guest to any of our exhibitions or Member events.

I have just joined as a Member and want to visit an exhibition today. Is my Membership valid straight away?

Yes. If you have purchased Membership either online or on site, you can start using your Membership straight away.

If you purchase Membership on site, you will be given a temporary Membership card which you can use to book a ticket.

If you join online, simply bring your Membership confirmation email with you to the Gallery and present this at the ticketing desk.

Can I take children into exhibitions with me?

Yes. Children under the age of 12 are able to see our exhibitions for free.

Members can book tickets for children at the same time as booking their exhibition tickets. There is a limit of two children per Member.

I need a carer to assist me. How do I book a carers' ticket for exhibitions?

All Members are able to bring a carer for free.

You can collect an additional ticket from the ticketing desk on the day of your visit to the Gallery or you can contact the Membership team in advance of your visit, who will book the ticket on your behalf.

Members’ account and emails

How do I login to my Members’ account?

Log in to your Membership account at nationalgallery.org.uk/membership using your email address and password and follow the links to my account.

You can update your personal details, including address, email address and contact details in your Members' account.

How do I keep up to date with what's on for Members?

As a Member you will receive the latest news, offers and event invites direct to your inbox with the monthly Members Newsletter.

You can also visit nationalgallery.org.uk/membership to find out more about exclusive Members' benefits, events, and offers.

How do you use my details?

By providing us with your email address, you are agreeing to receive our Membership email updates and will be the first to hear about our latest exhibitions, Members’ preview days, Member-only events, offers and appeals; we’ll send you monthly Members’ newsletters, Members’ event invitations and reminders, exhibition reminders and alerts, and surveys.

We promise to share our love of great paintings, and promise to keep all of your information safe and secure.

You can also stop getting our emails whenever you want. For full details, please read the Membership Terms and Conditions

I want to be removed from the mailing lists. How do I do this?

Please contact the Membership team by email at membership@ng-london.org.uk or phone 020 7747 2850.

Members’ events and offers

Are there special events for Members?

Yes. Dates for your diary will be sent via the Members Newsletter (email) and published on the Events webpage, for Members.

Please note most of our events require advance booking on our website or by calling the Membership team.

Are there any special offers for Members?

Yes. We will keep you updated with a range of offers and exclusive discounts from the National Gallery and selected partners via the Offers webpage and Members Newsletters.

Gift Aid

What is Gift Aid?

Gift Aid is a scheme enabling registered charities to reclaim tax on a donation made by a UK taxpayer, effectively increasing the amount of the donation. The National Gallery can claim an extra 25p on every £1 of your Membership fee, at no extra cost to yourself.

How can I Gift Aid my Membership?

If you have Member or Joint Member Membership type and are a UK tax payer, you can make your Membership go further with Gift Aid. You can do this by filling in a form or consenting to the Gift Aid declaration when buying your Membership online. 

Unfortunately we are not able to collect Gift Aid on Member & Guest or Joint Member & Guests Membership.

You should also notify the Membership team if you change your name, address, or tax status, or wish to cancel your Gift Aid declaration.

Changes to Gift Aid on Member & Guest and Joint Member & Guests Memberships - 01 April 2018

The National Gallery has recently been advised that we are not able to claim Gift Aid on Member & Guest or Joint Member & Guests Membership types. This would include any previous Membership periods dating back to 2014.

Why are Member & Guest and Joint Member & Guests Membership types not eligible for Gift Aid?

In order to qualify for Gift Aid, we are obliged to demonstrate the value of benefits against the price of a Membership. With Member & Guest and Joint Member & Guests Membership types, it is difficult for us to quantify the value of benefits that is required in order to submit a Gift Aid claim.

I have Member & Guest / Joint Member & Guest type Membership, how does this affect me?

Unfortunately as we are not able to collect Gift Aid on Member & Guest or Joint Member & Guests Membership types we will not be submitting a claim for Gift Aid, for any of the years (past or future) that you have been a Member of the National Gallery.

It will mean that if you have previously advised that you would like us to claim Gift Aid on your National Gallery Membership, we will not be doing so. If you have declared this on any tax returns, you may wish to correct this. Please note that the National Gallery cannot provide advice on any personal tax-related issues.

I have been a Member for several years, why are you only just claiming Gift Aid

There is a 4 year period when Gift Aid claims can be submitted. The National Gallery uses this period to correct any changes or adjustments to the records.

This is the first time since the Gallery started its Membership scheme that we are making a claim.

The National Gallery Membership scheme started in September 2014

Can I change my Membership type?

Yes. To benefit from free guest entry for exhibitions and events or to add a Joint Member, log in to your Membership account at nationalgallery.org.uk/membership using your email address and password and follow the links to Membership. Or call the Membership Team on 020 7747 2850.

Contact us

Visit us online

Information about your Membership is available 24/7 via the Members' section of the National Gallery website.

Log in to your Membership account at nationalgallery.org.uk/membership using your email address and password, to update your contact details, book exhibition tickets, and upgrade and renew your Membership at any time.

Drop by the Gallery

Our Visitor Engagement team is available during Gallery opening times

Phone or email us

The Membership team is available during office hours from 9am to 5pm, Monday to Friday

T: 020 7747 2850

E: membership@ng-london.org.uk 

Be part of the story

Join today and enjoy free entry to exhibitions, exclusive Members' events, exhibition preview days, special offers, and more.