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The Gallery is open. plan your visit and book ahead.

Below, you will find the latest information about what we are doing at the Gallery to ensure you have a safe and welcoming visit. 

In these FAQs you will find information about:

Tickets

How do I book a ticket online?

Save time on arrival by booking online and in advance. Walk-up tickets are also available and can be booked by scanning a QR code outside of the Gallery entrance, or at our ticket desk.

Our Members see all exhibitions first, and free.

We’re releasing tickets for visits regularly. Be the first to hear about future ticket releases by subscribing to our emails or following us on social media.

If you’re buying tickets on behalf of others, you can book up to 30 tickets. Each person in the group must have their own individual ticket.

To avoid disappointment, please try to arrive up to 5 minutes before your time slot. There are two queues: a Members' and exhibition ticket queue, and a Gallery entry queue, with two-metre markings. 

Latecomers will only be admitted if there is capacity to do so, and if it is safe for other visitors and our staff.

Can I book a ticket while at the Gallery?

Yes, you can book a ticket online by scanning a QR code outside of the Gallery entrance, or at our ticket desk.

How many times can I visit the Gallery per day/month?

You can visit as many times as you like, provided you can show a valid ticket on entry each time. You can come back several times in one day provided you can show a valid ticket upon entry for each visit.

If I can’t come to my allocated slot, can I exchange it for another time?

Gallery entry tickets are free so if you can’t make your time slot, please book again online for another time that’s convenient.

Paid tickets, as per our terms and conditions, are non-transferrable unless in the event of closure of the National Gallery or cancellation of the event and cannot be resold. Any tickets found to have been offered for resale will be cancelled without refund and admission will be refused to the bearer.

What if I don’t have access to a phone or computer?

Walk-up tickets are available to book at our ticket desk inside the Gallery when there is capacity.

If you have any special access requirements, please call us on +44 (0)20 7747 2885 and we’ll be happy to help. We’d be grateful if people only call this number if it is absolutely essential as we have very limited resource to answer calls and need to prioritise those who don’t have another booking option.

Membership

For all membership enquiries please email: membership@ng-london.org.uk  

See our membership terms and conditions 

Members booking

Save time on arrival by booking online and in advance. Walk-up tickets are also available and can be booked by scanning a QR code outside of the Gallery entrance, or at our ticket desk.

Members who are subscribed to our emails will be the first to hear when new tickets are made available. Members get a range of benefits for supporting the Gallery including free exhibition access and priority booking for our public events programme.

Member + Guest ticketing

If you have a Member + Guest account and would like to bring a guest to the Gallery, please ensure you book a ticket for yourself and your guest(s).  

Coronavirus precautions

When I visit, will I need to register with NHS Test and Trace? 

In line with government guidance, we encourage all visitors to register their visit with NHS Test and Trace.

If you have booked a ticket(s) in your name, your details have already been registered.

If you are visiting with a ticket booked by someone else, you can register your visit when you arrive by scanning the QR code with the NHS COVID-19 app or by giving your details to a member of staff.

For further information please see our privacy policy.

Will you check my temperature as I enter the Gallery?

We will not check your temperature upon entering the Gallery, although if you suspect that you may have a temperature we ask that you delay your visit until it is safe to do so. If this happens during your visit, we ask you to alert a member of staff.

Do I need to wear a face mask?

Our staff will be wearing face coverings for their safety and the safety of our visitors, and we encourage you to do the same.

If you arrive without a face covering we have a limited supply of single-use face masks we can provide. Alternatively, a National Gallery face mask can be purchased from the onsite shop. But we encourage you to arrive with a face covering to wear.

Will the Gallery staff be wearing protective equipment?

We have introduced PPE for our staff. Plexiglass screens have been installed at points where there is face to face interaction between staff and visitors

How will I be able to physically distance in the Gallery?

We will continue to manage the capacity of the Gallery so there is enough space for visitors to maintain their preferred distance from other visitors.

Will I be able to wash my hands?

Hand sanitiser will be available, at regular intervals, for you to use.

Are there benches in the Gallery for visitors? Is it safe to use these?

Yes, the benches are in place with an enhanced cleaning regime. We ask you to respect each other's space while using the benches.

Can I use the lifts?

Lifts are available for everyone to use. We encourage you to wear a face covering and respect each other's space while using the lifts.

Can I sketch in the Gallery (collection and/or exhibitions)?

Sketching is now permitted in the Gallery, please see the sketching in the Gallery section for more details. 

Risk assessment

We have made a few changes to the Gallery to comply with the government’s guidance on managing the risk of COVID-19. We have carried out risk assessments for our employees and visitors, which we will review if any changes are made to the advice. See our risk assessment.

Self assessment

We have complied with the government’s guidance on managing the risk of COVID-19. See the guidance.

COVID-19 Industry standard

In partnership with the National Tourist Organisations of Great Britain and Northern Ireland, this standard confirms that the Gallery has met government and industry COVID-19 guidelines. See the certificate.

 

Access arrangements

What is available for people who are still unable to travel to the Gallery? 

We are making every effort to ensure access to the Gallery, but we recognise that some of our visitors may not be able to visit. We will continue to offer extensive digital content and online tours if you are unable to visit but still want to engage with the Gallery, online.

Can physically less able visitors visit the Gallery as usual? What provisions will be made?   

Lifts are available to visitors with wheelchairs, buggies and mobility aids and full access provision is available to them throughout the Gallery. We have benches in the galleries as usual with an increased cleaning programme in place to support this. Stools and wheelchairs are available on request, on a first come, first served basis.  

What wider facilities are available?

Baby changing facilities are available as normal with an enhanced cleaning programme in place. This is available at both the Sainsbury Wing and Portico toilets.

There is a Changing Places toilet facility, specially designed for those who have access requirements, in the Education Centre.

Donate

How can I donate? 

You can find details of all the different ways to donate and support us, here - https://www.nationalgallery.org.uk/support-us/make-a-donation

In the Gallery, there are contactless methods of donating.

Wider programme

When will group visits (including schools and tours) and education programmes/other activities resume?  

We are looking forward to welcoming school groups back to the Gallery. You can now book ahead for onsite as well as online sessions from September 2021. Contact schoolbookings@ng-london.org.uk for a booking form.

Will you be doing tours/10-minute talks? 

A full programme of onsite events, including tours and talks, will resume in the autumn. Sign up to our emails to receive the latest event news from the Gallery

Sketching in the Gallery

Please note that sketching and drawing is permitted in the Gallery with the following guidelines:

  • Please be conscious of other people, and move aside if someone wishes to view the painting you are sketching
  • Maintain a physical distance and wear a mask at all times
  • Sketchbooks or notepaper should be no larger than A3 size
  • Spend no more than 10 minutes in front of any painting
  • You may be asked to move along to another painting or room if we are particularly busy
  • No sketching is permitted in doorways or access routes
  • Painting and use of materials other than pencils is only permitted under the Copyist Scheme.