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Deaf or hard-of-hearing visitors

We offer a range of facilities to help you explore the paintings, visit exhibitions and come to events. 


All visits must be booked in advance online to help us manage the number of people in the Gallery and limit queuing.

Gallery entry

The collection of paintings is on Level 2 of the building and entrance is free for everyone. Assistance animals are welcome.

Find out more


Exhibitions are held in the Sainsbury Wing on Level −2 and in various rooms in the main building. We provide:

  • Exhibition videos and films have subtitles and transcripts
  • Water for assistance dogs

To order a large print transcript to collect when you visit, phone 020 7747 2885

Find out more about our exhibitions

BSL: events
Events for visitors who are deaf or hard of hearing
1 min 43 secs


To enable access to events the Gallery provides:

  • Hearing loops for talks and films in the Sainsbury Wing Theatre, Sainsbury Wing Exhibition cinema and Sunley Room cinema
  • BSL-interpreted talks and talks in BSL
  • Live speech-to-text captioning provided by STAGETEXT

See all BSL events

Information desks

All Information Desks have hearing loops.


Occasional talks at the National Gallery are accompanied by live speech-to-text transcription supported by STAGETEXT. This service converts the spoken word into visible text, providing visitors who are deaf, deafened and hard of hearing access to live events.

Find out more about STAGETEXT [external link]

If you encounter any issues booking your ticket(s) please contact us:

If you're a Member:

For Gallery entry ticket:

Exhibition tickets:


BSL multimedia tour

This is currently not available but we are working to rectify this.

A multimedia tour featuring 23 highlight paintings from the collection and video clips with BSL commentary is available to purchase from the Audio Guide desks.

Read more about the BSL tour

Contact us

Members of staff are on hand to support your visit.

General access queries: Contact Information on 020 7747 2885 or email 

Access events: Education on 020 7747 2864 or email