Disability Equality Scheme

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4. Assessing and improving the Gallery's provision

The Gallery has consulted and will continue to consult people with disabilities, specialist organisations such as the RNIB and the RNID, and other museums and galleries, on the best and most practical ways of improving intellectual and physical access. It also undertakes to review regularly its methods of communication and to adopt best practice in this area, in consultation with specialist organisations and disabled people.

The Gallery provides visitor comments forms at all Information desks and encourages visitors to use them. They are reviewed on a monthly basis and sent to the appropriate departments to take what action is deemed appropriate.

The Gallery will respond whenever possible to visitor feedback as it has already done in the case of a regular visitor with acute back pain for whom a special mattress has been provided in each first aid room for her use when visiting the Gallery.

The Education department will continue to develop its programmes in response to feedback from those participating. They intend to form a focus group to assess their provision for deaf and hearing impaired visitors. The focus group would include deaf visitors who regularly take part in BSL events, the Gallery's team of deaf speakers, deaf host and BSL interpreters, and a representative from the British Deaf Association. It is hoped to gain valuable feedback about current provision, as well as suggestions for publicising events more effectively.

The Building department's work will continue to be audited by the external consultant from Tuffin, Ferraby & Taylor.

A series of user testing sessions are planned during the development of the new website. A broad range of people will be invited to test the site for ease of use, and their feedback will be used to revise the designs. This will be an iterative process leading to the final implementation.

Subject to funding, the New Media department will seek a full 'See it Right' audit of the new website undertaken by the RNIB.

The Access Group meets regularly to discuss improvements to the Gallery's provision and to agree upon recommendations for further action. Recommendations from the Group are approved by and implemented through the Management Committee, and, where appropriate, by the Trustees.

The Board of Trustees includes three members with disabilities.

The National Gallery's Human Resources department will consider the impact of its policies and practices on the recruitment, development and retention of employees with a disability. This specifically includes:

  • Collecting data to monitor any adverse impact of Gallery policy/practice on disabled staff in post with regard to their:

    • Employment, training and promotion

    • Performance management

    • Involvement in grievance or disciplinary procedures

    • Leaving employment
  • In due course publishing the results of this monitoring

  • Analysing the data to find any patterns of inequality

  • Taking any necessary action to remove barriers and promote equality of opportunity

The National Gallery's Disability Equality Scheme will be reviewed and updated regularly.